Q: Will I save money by using National 411?
A: Yes, the average business user will see an approximate
savings of 45% when compared to their local telephone company
and Long distance rates.
Q: How is it possible to
save with National 411?
A: Telephone companies typically
negotiate with you on a rate per minute or cost per line and
leave incidental calls (411 calls) totally out of the conversation
because they tend to overcharge and recoup margin off these
incidental calls. National 411 is not a phone company but
rather a service provider that specializes in directory assistance
services and makes its margins solely from fair
priced 411 calls.
Q: Do I have to change my phone company to use National
A: No, you will keep your existing
Q: What if I have a contract with my phone company?
A: Typically, phone contracts do
not use 411 calls as volume contributors to any volume or
term commitments, so you have ability to use National 411.
Q: Do my users have to change the way they dial to
access National 411?
A: No, they continue to dial 411, 555-1212, or Area
Q: How do my calls get to National 411 directory
A: Upon approval of a service order,
National 411 issues a unique toll free number that your phone
system provider programs into your PBX or Key system. The
phone system then transparently speed dials the unique toll
free number whenever someone dials 411, 555-1212 or (AC) 555-1212.
Q: Can our corporate cellular users use National
A: Yes, corporate users may share in the
benefits of lower 411 costs.
Q: Can I get a lower rate if my company is a heavy
user of directory assistance?
A: Yes, National 411 offers volume discounts
that begin at 500 calls per month.
Q: How am I billed for National 411 calls?
A: National 411 bills clients a flat rate
per call directly to a billing address once every month. A
billing statement is provided that shows number of calls,
the rate and total of charges. Multiple locations can be centrally
billed under one invoice. The standard billing method is paper,
but other electronic means are available.
Q: Does National 411 block automatic call completion?
A: Yes, we block auto call completion on
every call to save you money.
Q: Where does National 411 get it database for its
A: National 411 purchases its services from
a database company that all local Telephone providers get
their databases from – there is no difference between
Q: How many operator centers do you have?
A: National 411 has four operator
center suppliers strategically located in the US.
Q: Do I need to sign a contract to use National 411?
A: We only require a service agreement
that a client needs to sign to be issued a toll free number.
There are no term commitments required, but rates will be
less if client opts for longer terms.